Delivery & Returns

DELIVERY CHARGES & TIMES 

Germany & France - 5-10 working days via DHL from Germany - FREE
Signature is required.

EU & Europe - 5-10 working days via DHL from Germany.
Delivery costs €15 *, FREE DELIVERY on orders over €350.
Signature is required.

*Deliveries to Switzerland, Norway, Iceland and Liechtenstein are charged at €25 due to additional customs charges, the free delivery threshold of €350 still applies to these fours countries.

The delivery times quoted are usual timescales, however in most cases your order may arrive sooner. We cannot guarantee delivery times for any orders and for international deliveries your order may also be delayed in customs which unfortunately are out of our control.

For deliveries to USA please go to us.npeal.com

For deliveries to UK and the rest of the world go to www.npeal.com

 

DELIVERY SERVICE 

All deliveries within the EU will be delivered by our courier DHL. 

Once your order has been dispatched you will receive an email from DHL. including your tracking details. All deliveries need to be signed for so please make sure there will be someone at the delivery address. If you are not at home, you will be notified by DHL and a redelivery will be attempted.  

Delivery timescales at times can take a little longer depending on the destination. We cannot guarantee delivery times for any orders.

 

INTERNATIONAL CUSTOMS AND IMPORT DUTIES

We offer a delivery duty paid (DDP) service to a lot of countries around the world. This means that any duties or customs fees have already been paid when the parcel arrives with you.

Unfortunately it is not possible to offer this in every country, and if you are placing an order to be delivered to the countries listed here you may receive duty and customs charges and these must be paid for by you before delivery can be made. We have no control over these charges and cannot advise what they may be.

 

RETURNING OR EXCHANGING YOUR ORDER

All N.Peal items are made to the highest quality however if you find an item you have purchased is unsatisfactory, you can return it within 28 days of receipt for a refund. Alternatively if you wish to exchange for a more suitable size or colour, we can also arrange this for you. To arrange an exchange please call or WhatsApp our Customer Experience Team on +44 (0) 207 409 0908 or email hello@npeal.com.

All items must be returned in perfect, re-saleable condition.

 

HOW TO RETURN YOUR ORDER

Please return your order to the following address.

N.Peal (Retail) LTD
Residenzstraße 25
München 80333 DE.

Please note returns are to be made at your own cost and  all items are returned to us at your own risk, we therefore recommend you choose a registered or tracked postal service. We are not liable for any items that you return to us and cannot issue a refund until the goods are received.