Cashmere and Wool are delicate natural fabrics that deserve special treatment (as we all do from time to time).
Our Eco Wash, exclusively developed by Clothes Doctor, is a gentle pH neutral formula that extends the life of your knitwear through cleaning, renewing and softening.
It is lightly scented with Himalayan Cedarwood and Orange oil, to provide natural moth defence.
Our mission is to help you love your clothes for longer and reduce waste, to protect our planet. We hope you will join the revolution.
DIRECTIONS FOR USE (1 cap = 6ml) Hand wash: Fill a basin with cool water, dilute 1-2 capfuls, then place your garments in and submerge. Gently agitate the water, leave for around 30 min. Rinse thoroughly with fresh water. Machine: Use delicates wash setting and pour into dispenser. Use approximately 2-3 capfuls for light soiling, increase for heavier soiling. Drying: Press out water gently and dry flat on a towel.
Delivery
DELIVERY CHARGES & TIMES
Germany & France - 5-10 working days via DPD FREE DELIVERY Signature is required.
EU & Europe - 5-15 working days via FedEx. Delivery costs €15.00*, FREE DELIVERY on order over €350. Signature is required.
*Deliveries to Switzerland, Norway, Iceland and Liechtenstein are charged at €25 due to additional customs charges, the free delivery threshold of €350 still applies to these fours countries.
The delivery times quoted are usual timescales, however in most cases your order may arrive sooner. We cannot guarantee delivery times for any orders and for international deliveries your order may also be delayed in customs which unfortunately are out of our control.
Christmas Final Order Dates
Deliveries within Germany, please order by 8am CET on Dec 18th. For all other EU customers, please order by 8am CET on Dec 14th.
RETURNS
In Germany we offer a FREE returns and exchange service if made via our courier, you will receive a returns label and instructions in your parcel. Unfortunately due to the increasing charges for returning items, returns for orders from other European countries must be made at your own cost.
Extended Christmas Returns Policy
Any purchases made online between November 1st and December 24th 2023 can be returned up until January 22nd 2024. For purchases made from 25 December onwards, our normal return policy will apply.
Gift Wrap
All N.Peal web orders are delivered in 100% recyclable cardboard boxes with tissue paper. A complimentary signature gift box made from FCS certified 100% recycled and recyclable paper is also available on all orders, this option needs to be selected at checkout and is optional to minimise waste.
Garment Care
All N.Peal garments are of the highest quality and with good care will last for years to come. To read our care guide please click here
Cashmere requires an amazing transformation from being grown on the vast Steppes of Mongolia to being available from our luxury stores. It is this passion for cashmere and our desire to work with this wonderful fibre that defines N.Peal.
