Cashmere and Wool are delicate natural fabrics that deserve special treatment (as we all do from time to time).
Our Eco Wash, exclusively developed by Clothes Doctor, is a gentle pH neutral formula that extends the life of your knitwear through cleaning, renewing and softening.
It is lightly scented with Himalayan Cedarwood and Orange oil, to provide natural moth defence.
Our mission is to help you love your clothes for longer and reduce waste, to protect our planet. We hope you will join the revolution.
DIRECTIONS FOR USE (1 cap = 6ml) Hand wash: Fill a basin with cool water, dilute 1-2 capfuls, then place your garments in and submerge. Gently agitate the water, leave for around 30 min. Rinse thoroughly with fresh water. Machine: Use delicates wash setting and pour into dispenser. Use approximately 2-3 capfuls for light soiling, increase for heavier soiling. Drying: Press out water gently and dry flat on a towel.
Delivery
DELIVERY CHARGES & TIMES
For delivery in time for Christmas, please place orders for delivery with Germany by 10am CET on 18th December. For all other orders for delivery within the EU, please order by midnight on 15th December.
For all orders leaving the EU, please place your order by 10am CET on 13th December.
Germany - 5-7 working days via Deutsche Post from Munich, Germany - FREE Signature may be required.
EU & Europe -5-10 working days via DHL from Munich, Germany. Delivery costs €15 *, FREE DELIVERY on orders over €350. Signature may be required.
*Deliveries to Switzerland, Norway, Iceland and Liechtenstein are charged at €25 due to additional customs charges, the free delivery threshold of €350 still applies to these fours countries.
The delivery times quoted are usual timescales, however in most cases your order may arrive sooner. We cannot guarantee delivery times for any orders and for international deliveries your order may also be delayed in customs which unfortunately are out of our control.
RETURNS
You are welcome to make any returns or exchanges within 28 days of receipt. Returns for all orders must be made at your own cost.
Extended Christmas Returns
All items purchased from 1st November 2024 will benefit from an extended returns policy, allowing returns and exchanges until 22nd January 2025, giving you extra time for Christmas gift returns.
Gift Wrap
All N.Peal web orders are delivered in 100% recyclable cardboard boxes with tissue paper. A complimentary signature gift box made from FCS certified 100% recycled and recyclable paper is also available on all orders, this option needs to be selected at checkout and is optional to minimise waste.
Garment Care
All N.Peal garments are of the highest quality and with good care will last for years to come. To read our care guide please click here
Cashmere requires an amazing transformation from being grown on the vast Steppes of Mongolia to being available from our luxury stores. It is this passion for cashmere and our desire to work with this wonderful fibre that defines N.Peal.
