Cashmere and Wool are delicate natural fabrics that deserve special treatment (as we all do from time to time).
Our Stain Remover, exclusively developed by Clothes Doctor, is a powerful treatment, or as we like to call it, ‘power powder’, that gives your clothes some tough love.
Whether greasy, mouldy, old or new, it removes all sorts of stains, and won’t fade colour-fast fabrics.
We just love it because it’s kinder to the environment than chlorine-based stain treatments, is totally plastic-free, and is super effective at lifting stains.
Our mission is to help you love your clothes for longer and reduce waste, to protect our planet. We hope you will join the revolution.
DIRECTIONS FOR USE: Apply our Stain Remover as soon as you notice the stain. Pre-soak: Put the stained area into a bowl of warm water and apply the stain remover directly to the area. Massage in gently with a soft sponge. Leave for 15 minutes, then check back to see if the stain has gone. If it has, wash by hand or machine as normal. If not, you can leave it to continue to soak for 2-3 more hours or overnight, adding more Stain Remover if necessary. Main Wash: For light soiling use 3-6g, Medium soiling use 6-10g; heavy soiling use 10-15g per kg of dry laundry.
Delivery
DELIVERY CHARGES & TIMES
For delivery in time for Christmas, please place orders for delivery with Germany by 10am CET on 18th December. For all other orders for delivery within the EU, please order by midnight on 15th December.
For all orders leaving the EU, please place your order by 10am CET on 13th December.
Germany - 5-7 working days via Deutsche Post from Munich, Germany - FREE Signature may be required.
EU & Europe -5-10 working days via DHL from Munich, Germany. Delivery costs €15 *, FREE DELIVERY on orders over €350. Signature may be required.
*Deliveries to Switzerland, Norway, Iceland and Liechtenstein are charged at €25 due to additional customs charges, the free delivery threshold of €350 still applies to these fours countries.
The delivery times quoted are usual timescales, however in most cases your order may arrive sooner. We cannot guarantee delivery times for any orders and for international deliveries your order may also be delayed in customs which unfortunately are out of our control.
RETURNS
You are welcome to make any returns or exchanges within 28 days of receipt. Returns for all orders must be made at your own cost.
Extended Christmas Returns
All items purchased from 1st November 2024 will benefit from an extended returns policy, allowing returns and exchanges until 22nd January 2025, giving you extra time for Christmas gift returns.
Gift Wrap
All N.Peal web orders are delivered in 100% recyclable cardboard boxes with tissue paper. A complimentary signature gift box made from FCS certified 100% recycled and recyclable paper is also available on all orders, this option needs to be selected at checkout and is optional to minimise waste.
Garment Care
All N.Peal garments are of the highest quality and with good care will last for years to come. To read our care guide please click here
Cashmere requires an amazing transformation from being grown on the vast Steppes of Mongolia to being available from our luxury stores. It is this passion for cashmere and our desire to work with this wonderful fibre that defines N.Peal.
